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Mail: shop@aromatrend.pl    Phone: +48 22 721 19 21

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Terms & Conditions

§1. The subject of the Regulations

1. The Regulations define the rules for the submission and execution of orders for Products, the sale of which takes place via the Store.
2. The owner of the Store is Aroma Trend Sp. z o.o. sp.k., ul. Szkolna 46A, 05-816 Michałowice,
NIP 534-24-08-853, REGON 141669372 registered in the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under the number KRS 0000320540

§2. Definitions

The expressions used in these Regulations have the following meanings, respectively, which will include both the singular and plural forms of defined expressions:
1. Store - means the program for placing and executing orders for Products located at shop.aromatrend.eu website.
2. Seller - means Aroma Trend Sp. z o.o. sp.k., ul. Szkolna 46A, 05-816 Michałowice,
NIP 534-24-08-853 REGON 141669372 registered in the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register under KRS number 0000320540, which is the manufacturer of the Products;
3. Customer - means a company who purchases in the Store
4. Product - means all products manufactured and sold by the Seller, which will be included in the Seller's sales offer or in promotional Product packages, if such are offered at a given time;
5. Seller's Correspondence Address - means the address to which correspondence from Customers is to be sent, including the address of the office: Aroma Trend, ul. Sławęcińska 4, Macierzysz 05-850 Ożarów Mazowiecki; and the e-mail address of the Store: shop@aromatrend.pl
6. RODO - means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC,
7. Privacy policy - a document constituting an attachment to these Regulations, which fulfills the information obligation resulting from the RODO, which contains a detailed explanation of the rules for the processing of personal data of customers and users of the Store by the Seller.

§3. Confidentiality and Security of Transactions

1. The Seller applies appropriate security measures for the shipment and storage of order data. The detailed information obligation regarding the processing of personal data by the Seller is fulfilled by the Privacy Policy, which explains all relevant information regarding personal data processed by the Seller.
2. The Seller declares that it does not provide other companies, as well as private persons, with any information about Customers using the Store.
3. By registering in the Store, the Customer agrees to the processing and use of his personal data to maintain the Customer's account in the Store and to fulfill the order only by the Seller. Providing personal data is voluntary, but failure to do so makes it impossible to complete orders in the Store and / or to set up and maintain a Customer account in the Store. The customer may additionally consent to the use of the personal data provided to receive commercial offers from the Seller.
4. The Seller conducts legal business activity and makes the utmost care to ensure that the transactions concluded are carried out by applicable law and satisfy our customers.

§4. Terms of Sale

1. Placing an order in the Store is tantamount to concluding a purchase and sale contract.
2. Orders are accepted through the Store around the clock, on all days of the week.
3. Orders placed on working days will be processed within 48 hours. Orders placed on non-working days will be processed on the next business day.
4. The Seller reserves the right to refuse to execute orders which raise doubts that the order placed is the result of an error / mistake of the ordering party.
5. The price given for each product is binding at the time of the successful placing of the order by the Customer. The order is placed effectively if the Customer receives an e-mail about the acceptance of the order for execution by the Seller.
6. The prices of all goods in the Store are expressed in EUR and do not include VAT. Prices do not include shipping costs. Information on shipping costs is included in the basket.
7. The Seller offers goods that are in stock. In the absence of goods in the warehouse, the Ordering Party is informed about this fact and the related extension of the order fulfillment time, the possibility of choosing a different, similar item or the complete cancellation of the ordered item. If the Ordering Party does not consent to the extension of the order fulfillment time, it may completely cancel the order or only resign from the item that extends the order fulfillment time.
8. Discounts and promotions that Customers can receive for purchases in the Store cannot be combined.

§5. Delivery of Products

1. The ordered goods are delivered by a courier company.
2. Deliveries of Products are made only within the European Union (continental).
3. The proof of purchase (original invoice) is attached to the package. Errors in the data contained in the invoice should be reported within 7 days from the date of receipt of the shipment, otherwise the complaint will not be considered.

§6. Payment

1. The Ordering Party should settle the amount due for the ordered goods by making a prepayment to the Seller's account (traditional bank payment) or by making the payment via the payment service PayU.
2. The Seller is not responsible for the proper functioning of payment services.

§7. Order fulfillment time

1. The time of preparing orders (time to shipment) is counted from the moment the payment is credited to the Seller's account and amounts to:

• For orders up to EUR 3000 - up to 2 business days,
• For orders in the range of EUR 3000 - 10000 - up to 3 business days,
• For orders in the range of EUR 10000 - 30000 - up to 5 business days,
• For orders over EUR 30000 - up to 7 business days.

2. The time from dispatch to delivery of the goods is from 5 to 10 working days, depending on the chosen carrier.
3. In the event of a temporary lack of the ordered Product in stock, this time may be extended. In this case, the Customer will be informed by e-mail immediately after placing the order.

§8 Warranty and return of goods

1. All Products offered in the Store are brand new, free from physical and legal defects and have been legally placed on the market.
2. The Products have a quality guarantee for the Seller, who is also their producer or distributor.
3. The warranty and the right to withdraw from the contract do not apply if the Product is affected by mechanical damage of external origin. Before collecting the parcel from the courier, the customer is obliged to check that the packaging has not been damaged in transit.
4. In particular, pay attention to the condition of the tapes or seals affixed to the package.
5. If the package of the shipment is damaged or the seals (tapes) are broken, do not accept the shipment and prepare a damage report in the presence of the courier and contact the Seller as soon as possible to clarify the matter. Checking the parcel on delivery is a necessary condition for considering any claims of the Customer for damage or theft of the parcel during transport.
6. The Seller is responsible for the quality of the Product during the period not exceeding the expiry date on the packaging.
7. In the event of the Customer's reservations as to the quality of the Products or their packaging, he has the right to submit a quality complaint. Quality defects should be reported to the Seller immediately after their discovery, but not later than within 6 months from the date of ordering Products from the Store.
8. A complaint submitted by the Customer must be made in writing by e-mail to the Seller's address: shop@aromatrend.pl and must each time contain the following data:

a. name and quantity of the disputed Products,
b. batch number,
c. use-by date,
d. description of defects,
e. description of the circumstances in which they were found.

9. The resolution of the quality complaint will be made within 14 days from the date of its notification to the Seller in the manner provided above. In the event of a positive settlement of the complaint, the Product will be replaced with a fully-fledged one within 14 days from the date of the decision. The cost of re-shipping the Product is borne by the Seller. In the event that the Product is no longer in the Seller's commercial offer, a corrective document will be issued and a refund for the Customer will be issued.
10. In the event of an unjustified complaint or damage to the Product caused by the Customer's fault, all costs of the above-mentioned procedures are covered by the Customer.

§9. Information about the Store

Detailed information on the principles of the Store's operation, the range of Products and the Seller's current commercial offer can also be obtained at the Seller's Correspondence Address or by calling
+48 22 721 19 21.

§10. Regulations binding

1. The Regulations in the above wording shall enter into force on 02/01/2022.
2. These Regulations are part of the purchase and sale contract concluded by the Store and the Customer order. The content of the Regulations is binding for the Parties in accordance by its wording from the moment the Customer places the order.
3. The Seller reserves the right to amend these Regulations and suspend or terminate the sale of Products via the Store at any time without giving any reason - the change in the Regulations does not apply to orders placed / contracts concluded before the publication of the amendment to the Regulations. Amendments to the Regulations may be dictated by its adaptation to the changed legal  provisions or business decisions of the Seller related to running the Store.
4. Information about any change to the Regulations will be communicated via e-mail and in the shop.aromatrend.eu website
5. Any disputes arising in connection with the implementation of purchase and sale contracts between the Store and the Customer will be settled first by negotiation, with the intention of amicable settlement of the dispute. However, if this would not be possible, any disputes will be resolved by a competent common court.
6. An integral part of these Regulations is the Privacy Policy containing detailed information on the processing of personal data of the Store's Customers and the use of cookies

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